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Frequently Asked Questions
If you're having any problems navigating around our site, locating shoes, or just have a general question about what Shoes GB offers customers, then why not have a look at our Frequently Asked Questions to see if we can solve your question quickly! However, if you can't find the answer to your question, please do not hesitate to contact us.
Most Read FAQs:
How do I become a member on your website? | View Quick Solution »
I've forgotten my password, what do I do? | View Quick Solution »
I've got a discount code, but how do I use it? | View Quick Solution »
I have joined as a member but I'm not seeing the membership prices? | View Quick Solution »
My discount code doesn't work, what can I do? | View Quick Solution »
How do I log in? | View Quick Solution »
I want to change my password, how do I do it? | View Quick Solution »
What can I expect as a member? | View Quick Solution »
Why can't I find the product/size I am looking for on your website? | View Quick Solution »
I'm looking for a particular shoe that I can't find on your website, is there any way you can get it for me? | View Quick Solution »
FAQs:
How do I pay for my order using PayPal? | View Quick Solution »
How do I pay for my order using your shopping cart? | View Quick Solution »
How can I pay for my shoes? | View Quick Solution »
I have just received my shoes but I think they are faulty, what do I do? | View Quick Solution »
How do I return an item in the post to you? | View Quick Solution »
If I don't like my shoes, can I return or exchange them? | View Quick Solution »
How should I try my new shoes on at home in case I need to return them? | View Quick Solution »
I have just bought some shoes but they don't fit, can I return them to you? | View Quick Solution »
Can I have my shoes delivered to a business address? | View Quick Solution »
I want my shoes delivering to an alternative address, what do I do? | View Quick Solution »
What is the difference between the delivery options marked 'In-Stock' and 'Speedy Ship'? | View Quick Solution »
Do you offer international shipping outside of the UK? | View Quick Solution »
How do I find a specific style/product on Shoes GB website? | View Quick Solution »
I'm looking for a particular shoe that I can't find on your website, is there any way you can get it for me? | View Quick Solution »
Why can't I find the product/size I am looking for on your website? | View Quick Solution »
What can I expect as a member? | View Quick Solution »
I've forgotten my password, what do I do? | View Quick Solution »
I want to change my password, how do I do it? | View Quick Solution »
How do I log in? | View Quick Solution »
My discount code doesn't work, what can I do? | View Quick Solution »
I've got a discount code, but how do I use it? | View Quick Solution »
I have joined as a member but I'm not seeing the membership prices? | View Quick Solution »
How do I become a member on your website? | View Quick Solution »
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